Refund policy

Per our policy we don't accept returns or refunds on pigments, needles and machines as a safety precaution for our customers.

If an item was damaged during shipping, please email us 

at sales@marapmu.com within 48 hours upon receiving the product. 

MARA PRO offers a 365-day warranty for Soulo tattoo machine.

 

1. Regarding warranty information

Please contact our customer service sales@marapmu.com directly when there is a problem with the product you received. We provide a 365-day warranty service for machines and power supplies. The customer team will verify your situation by email. Please provide the order number, product pictures, video when submitting the warranty verification email. These Info can speed up the verification. The audit result will be sent to you by email.

 

2. Regarding the warranty requirements

 

For products that are on-artificial damaged, MARA PRO will provide effective warranty services. We do not provide warranty service in the following situations: 

1. The product was seriously damaged due to falling to the ground. 

2. The product was soaked in liquid. 

3. The product was disassembled and modified privately

 

Orders with missed coupon codes and sales or promotions are only eligible for refund or price adjustments within 24 hours of placing the order.